Information
At Mochi & Co. we pride ourselves on our customer service and capability to provide our customers a quick turn around when ordering from us.
Frequently asked questions
Where do we ship? Do we do refunds, exchanges
At Mochi & Co., we do not ship outside of Australia and do not offer refunds and or exchanges due to change of mind.
What makes Mochi & Co.'s mochi special or different from other mochi shops?
Customer service and shopping experience is something that we are continuously working on as we want our customers to have a pleasant experience when shopping and ordering from us.
Are there any misconceptions people have about Mochi that you'd like to clear up on the FAQ page?
Mochi & Co. is not a fast fashion dog brand. Everything is handmade and locally made, ensuring our products are designed for personal style and longevity.
What are the most common questions about delivery, storage or best before dates?
Delivery turnaround is from 7 - 14 business days as we are a made to order business, ensuring everything is kept in-house and made locally.